Benefit Information

Employee Assistance Program (EAP)

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Employee Assistance Program (EAP) Overview

Every JTS employee and their household members have free, confidential access to New York Life’s Employee Assistance & Wellness Support program — no enrollment needed, and it starts your first day of coverage.

What’s covered

Up to three counseling sessions per issue, per year, for things like stress, grief, relationship strain, and substance use. You also get five well-being coaching sessions a year for goals like better sleep, weight management, or handling burnout, plus FamilySource referrals for childcare, elder care, and pet care.

How to access it

Call (800) 344-9752, available 24/7, or visit guidanceresources.com. First-time visitors register with the organization web ID “NYLGBS”.

It’s confidential

Counseling calls are answered by a Master’s or PhD-level counselor, and your conversations stay private.

Explore Your Benefits
Benefits Guide

Download your Employee Benefits guide PDF with all your latest benefit information.

Employee Assistance Program (EAP) Carrier Information

Carrier Information

New York Life Group Benefit Solutions

New York Life Group Benefit Solutions Contact Info
Financial, Legal & Estate Support, Employee Assistance Program (EAP), Voluntary Life & AD&D Insurance, Basic Life & AD&D Insurance
  • Phone: (800) 344-9752 (24/7)
  • Website: guidanceresources.com
  • First-time visitors: register with Organization Web ID “NYLGBS”

Employee Assistance Program (EAP) Coverage Documents

Documents
Employee Assistance Program (EAP)
New York Life EAP flyer covering counseling, well-being coaching, and FamilySource.
Employee Assistance Program (EAP)
Spanish-language EAP flyer.

Need Help?

Contact your Benefits Team

Lina Juarez
Your Benefits Advisor

818-224-6194

ljuarez@libertycompany.com

Danny Garcia
Your Benefits Advisor

747-228-2433

danny.garcia@libertycompany.com